Mark Motors Group friends, family and customers,

Today, we are one more step closer to full operations at Mark Motors Group of dealerships. We are pumped up about this as our service, parts, body shop and sales departments are open for business. We have adjusted our hours of operation and have more staff back to better serve you. We recommend you visit our websites or the links below to see what we are doing at each of our stores.

At a high level we are still being diligent about the traffic in the store, we are cleaning and sanitizing regularly, employees are wearing masks and gloves, we have installed plastic shields on desks, showroom cars are locked, and physical distancing it the norm at our stores.

New Changes

Within Our Group

• UPON ARRIVAL an employee will gladly welcome you at the door. You will be asked to complete the self assessment pre-screening questionnaire before entering. We ask all guests that are not from the same household to practice social distancing by maintaining a minimum of 2M distance between one another.
• TEST DRIVES You must complete a second pre-screen prior to your test drive. All participants of the test drive must wear a mask or face covering. All participants in the test drive must be from the same household

Please Note

What Remains the Same

• SALES DEPARTMENTS Monday – Friday 9am – 6pm and Saturday 9am – 4:30pm
• SERVICE DEPARTMENT HOURS Monday to Friday 5am – 5pm
• If you are planning to come visit us, please observe the simple procedures below.
• SOCIAL MEDIA We encourage you like and follow us on Facebook, Instagram and Linkedin. We are always posting great content and activities for you to enjoy.

We will be updating our websites and social media platforms with any new or changed information on a regular basis. We encourage you to take a peek or simply browse our sites.

Stay safe, stay healthy and stay connected to the community.

Sincerely,

The Mark Motors Group

New Service Process
Appointments are required unless an emergency. Clients are called 1 to 2 days prior to their appointment to confirm. If you have any questions regarding this, please contact our service department.

With the new contactless process our service teams will be able to service your vehicles. We want to continue to serve you as best as we can and at the same time keep the environment safe, healthy and clean. You may choose to make an appointment, have your vehicle towed, or use night drop service.

 ARRIVAL AT THE DEALERSHIP FOR SERVICE

• On arrival, approach the available Service drive thru doors. Alternatively, park your vehicle in the guest parking area. Lock your vehicle and place your keys into the Service Key Drop box envelope completing the details required.
• When you enter the drive thru, an employee will greet and guide you from there.
• All customer car door handles, steering wheel, gear shifter and seats are sanitized
• Steering wheel, seat and gear shifter covers are then installed
• Client keys dropped in drop box are received and sanitized then placed into a sealed bag for the advisor

UPON COMPLETION OF THE CAR FOR A CUSTOMER WHO DROPPED VEHICLE OFF

• Customer contacted by phone or email and explained service completed
• Customer provides payment over the phone with confirmation by email or using Mobile pay. You will receive a text message with a secure link to process your payment.
• Make arrangements for customer to pick up* car
• Email service work order

The teams are committed to making your visit as easy as possible. They are doing everything to ensure we exceed your expectations with the new process. If you have any concerns, please contact the Service manager or General Manager.

*Vehicle pickups after 4:00 p.m. on weekdays, keys can be picked up at reception until 6:00 p.m.

WHAT WE HAVE COMMITTED TO DOING

Low touch, no touch

• Increasing the frequency of sanitizing our dealerships, washrooms, toilets, and all common areas. This includes wiping down surfaces, door handles, railings, etc.
• Providing hand sanitizer throughout the dealership
• Internal staff policy to continuously wipe down surfaces, sales demonstrators, service loaners and common spaces.
• Practicing “social distancing” and “physical distancing” by maintaining safe proximity with other people in the dealership.
• We will review and will adjust the way we conduct business as we see fit for the health and safety of our staff and customers.

SERVICE DEPARTMENT COMMITMENT

• Customer vehicle steering wheel, gear and seat covers installed
• Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
• Staff member log sheet for interactions

COLLISION CENTRE COMMITMENT

• Customer vehicle steering wheel, gear and seat covers installed
• Customer vehicle door handle, gear shift, steering wheel wiped down prior to entering service area
• Sublet/contract work done outside of bodyshop in an assigned area
• Customer calls bodyshop when they have arrived. Bodyshop employee meets client outside
• Collect key in a sealed bag
• Staff member log sheet for interactions

PARTS DEPARTMENT COMMITMENT

• Parts deliveries dropped outside
• Parts department sanitizes delivery area regularly
• Parts department wipes down all boxes before entering store/parts department
• Staff member log sheet for interactions

TOW-IN’S

Have your car towed to the appropriate store and contact our service team for assistance. (See service contacts below.)

LEASE / FINANCE IS DUE

Please see Sales.

SALES

Buying in the new norm

• We are happy to assist you with the purchase of your new vehicle online or in person between Monday – Friday 9am – 6pm and Saturday 10am – 4:30.
• Upon arrival, please present yourself at the main entrance and a greeter will take care of you
• You will be asked to wear a mask or face covering during your time with us.
• A sales specialist will meet and greet you at the door.
• We ask that you stay with the salesperson as they assist you through the sales process and test drive, if requested
• Delivery on-site or off-site is available.